samsung appliances recalls washing machine

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The info for exactly what is occurring is limited but based on images and the initial synopsis from.

#Samsung appliances recalls washing machine manual

You can use the same guidelines to find a manual for any type of large or small household appliance. The information can be found on a sticker on the back of the machine or just inside the appliance door. Should you have any questions, please contact us directly at 1-86 so that we can help. Some people have suffered injuries due to this explosion. To find the correct manual, you must know the manufacturer and model number of your washer or dryer.

Make a photocopy of the receipt from your new washer and page one of the rebate form for your records.

Sign the Rebate Form which will certify that the recalled washer is no longer in use, that it has been discarded, and that you acknowledge that it is a violation of federal law to sell or distribute your recalled machine.

If your washer had only one label, make sure to include the picture of the back of the washer.

Affix the one (1) or two (2) Model/Serial Number labels from your recalled Samsung washer to the rebate form.Include the original sales receipt for the new washer.

#Samsung appliances recalls washing machine serial number

List the brand, model number, and serial number of your new washer.

Select the rebate you are applying for - Samsung washer or other manufacturers washer.

On average, it takes 4 to 6 weeks to receive your rebate once you have sent in all of the proper documentation.īefore you mail in your rebate form, please remember to: NEW SAMSUNG TOP LOAD WASHERS CURRENTLY SOLD AT RETAILERS ARE NOT AFFECTED BY THIS RECALL. This is a recall of certain Top-Load washers manufactured between March, 2011 and October 2016. If you have any questions regarding this recall, you can contact us at 1-86 and we can help you.įor information on the class action settlement visit Affected Models Until the repair is completed, the washer exchanged, or the Home Label Kit applied, Samsung and the CPSC are advising owners of the recalled washers to use the delicate or waterproof cycles when washing bedding, water-resistant or bulky items.

#Samsung appliances recalls washing machine full

The kit will include a new control panel guide, two warning labels and step-by-step instructions for applying them to the machine, and a user manual supplement.Īdditionally, consumers who purchased a recalled washer in the last 30 days of this recall announcement are eligible for a full refund from their original place of purchase. Consumers who choose a Samsung washer will receive an additional loyalty incentive up to $150 toward their new Samsung washer purchase.Īs an added safety measure, all known washer owners will also receive a Home Label Kit in the mail. The rebate amount is based on the model and manufacture date of the recalled washer. Consumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailer. The second option is a rebate that can be applied towards the purchase of a new washer from Samsung or other brand.

#Samsung appliances recalls washing machine free

Consumers who choose the in-home repair will receive a free one-year extension of the manufacturer's warranty, regardless of the age of their washer. But now some consumers say the washers are still dangerous even after the. The first option is a free in-home repair that includes reinforcement of the washer's top. Samsung announced it was recalling nearly 3 million defective washing machines. This can occur when a high-speed spin cycle is used for bedding, water-resistant or bulky items and presents an injury risk to consumers.Ĭonsumers with a recalled washer will be offered two easy choices as part of the recall program. The voluntary action was driven by reports highlighting the risk that the drums in these washers may lose balance, triggering excessive vibrations, resulting in the top separating from the washer. Consumer Product Safety Commission (CPSC), announced a voluntary recall of certain top-load washers manufactured between March 2011 and October 2016. Samsung Electronics America, Inc., in cooperation with the U.S. The lower spin speed in the delicate or waterproof cycles lessens the risk of the washing machine top unexpectedly detaching from the washing machine chassis.Voluntary Recall of Certain Top-Load Washers NovemConsumer Notice Until they have received and installed a Home Label Kit, consumers should only use the delicate or waterproof cycles when washing bedding, water-resistant and bulky items. Consumers can choose (1) a free in-home repair that includes reinforcement of the washer’s top and a free one-year extension of the manufacturer’s warranty (2) a rebate to be applied towards the purchase of a new Samsung or other brand washing machine, along with free installation of the new unit and removal of old unit or (3) a full refund for consumers who purchased their washing machine within the past 30 days of the recall announcement.Īll known consumers will also receive a Home Label Kit that includes a control panel guide and additional safety instructions in the mail.

Office of Equal Employment Opportunity and Minority EnterpriseĬonsumers should contact Samsung immediately to receive one of the following remedy options.